Fulfillment:

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Time:

Shipping times will vary depending on the product, warehouse location, supplier, and destination country.

TS Branded Products:

Branded products warehouses are primarily in Mexico, United States, and Canada. Fulfillment and shipping on average takes 7 to 14 days until arrival.

Third Party Products:

Third party product warehouses are primarily located in the United Kingdom, Australia, and South East Asia. Fulfillment and shipping on average takes 10 to 20 days until arrival. Arrival may take up to 30 days, depending on the receiving country.

COVID-19 Considerations – Do to international regulations and shipping availability, please be patient and allow extra time to receive your product.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@treadstrongmedia.com with your name and order number, and we will look into it for you. See our Returns Policy page.