What is your Returns Policy?
- Products must be returned within 30 days of receiving your order.
- Products must be unworn and unwashed with all tags still attached.
- Face masks cannot be returned or refunded due to health protection reasons.
- Women’s swimwear can only be returned if the hygiene seal is still intact.
- Underwear cannot be returned for hygiene reasons.
- We only offer refunds onto the original payment method used to make the order.
- Exchanges are not part of our returns policy.
- For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
- Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!
- Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process!
Received a faulty item?
We’re sorry to hear you have received a faulty item! Please send us the following info:
- Your Order Number
- Item Name
- Photos that show:
- The fault as clearly as possible
- Full-length photo of the item
- The TSM logo and label
Don’t send the item back right away, contact our team first.
Returns outside the USA
We offer free returns within the United States. Shipping for returns outside the US may not be included.